NOTICE TO ALL CHENANGO COUNTY DSS CLIENTS:

Due to the present concerns about COVID-19 (Coronavirus) and the state of emergency declared in New York, please note the following important information is effective 3/18/20 until further notice:
Before ANY visit to our office, we need to know:

If the answer is "Yes" to questions 1 or 2 and 3, DO NOT COME TO THE AGENCY.  We can instruct you over the phone 607-337-1500 on how to obtain assistance.  Instead:

    • remain at home and contact your medical professional immediately.
    • contacting 911 if emergency assistance is needed.
    • Contact the local health department for additional guidance.

IMPORTANT INFORMATION REGARDING OUR PROGRAMS and SERVICES due to COVID-19:
For Emergency Needs:  Contact us at 607-337-1500 and inform us of your emergency.  DO NOT CONTACT OUR AGENCY REGARDING HEALTH-RELATED EMERGENCIES:  CONTACT YOUR HEALTH CARE PROVIDER OR 911 IF IN NEED OF EMERGENCY ASSISTANCE. 

Temporary Assistance/SNAP/HEAP applicants and recipients: 
Please call 607-337-1500 to speak to a worker in that unit. At this time, you do NOT need to come to the office if one is normally required.  You will receive instruction from your worker.
Medicaid - visit http://www.health.state.ny.us/health_care/ or call our office 607-337-1500 for information.
For replacement Benefit Cards:  please call 607-337-1500 to arrange for a time to come to our agency and get a replacement card.
HEAP and SNAP:  how to apply online can be found at https://mybenefits.ny.gov/mybenefits/begin
Temporary Assistance:  you must fill out an application which can be obtained at http://www.otda.state.ny.us/main/apps/ .  If you need to pick up an application at our office, PLEASE CALL AHEAD at 607-337-1500.
ALL COMPLETED APPLICATIONS MUST BE MAILED TO OUR OFFICE OR, IF DELIVERING IN PERSON, PLACED IN OUR MAILBOX AT THE FRONT ENTRANCE.  THIS IS CLEARLY MARKED.

Child Protective Services/Preventive/ Foster Care / Adult Protective Services/PINS:
If you wish to make a Child Protective Services report, call 1-800-342-3720
If you wish to make an adult protective services report, call 607-337-1590.
If you need to speak to your caseworker, call 607-337-1500

Child Support Services:

Call 888-208-4485 for information.

Helpful Resources

 

5 Court Street (main offices) and 14 West Park Place (admin offices), Norwich, NY 13815
Hours: 8:30AM ‑ 5:00PM (Monday ‑ Friday) Phone: 607.337.1500

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